Right of withdrawal for the consumer (Legislative Decree 206/2005)

In accordance with the provisions of Legislative Decree 6 September 2005 n. 206 (and subsequent amendments and additions), the Consumer Customer, where not satisfied with the products or the content of the services purchased from the Seller, may return the products themselves or waive the right to provide the services and obtain reimbursement of the price already paid in advance payment.

Mode of operation:
To this end, the Customer must contact the Seller within 14 days after the delivery of the products or within 14 days following the purchase of the services, by sending a notice via registered letter A.R.
(to the address indicated in the form 'who we are'), containing all the necessary and useful information for a correct processing of the refund and refund procedure.

This communication must necessarily contain all of the following:

a. the express wish of the Customer to withdraw from all or part of the purchase contract;

b. the number and copy of the document (invoice - transport document) proving the purchase of the order with respect to which it intends to exercise the right of withdrawal;

c. the description and codes of the Products with respect to which the right of withdrawal is exercised.

The re-credit, including shipping costs, will be made by the Seller within 14 days of receipt of the communication via registered letter with return receipt. above mentioned. Following receipt of the notification by which the Customer indicates his willingness to exercise the right of withdrawal, the Seller verifies the correspondence to the requirements indicated above and will agree, also via e-mail, with the Customer the modalities with which to carry out the product returns.

Depending on the merchandise return policy established by the Seller, one of the following options must be entered:

a) the service contracts after the complete performance of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;

b) the supply of goods or services whose price is linked to fluctuations in the financial market that the professional is not able to control and which may occur during the withdrawal period;

c) the supply of goods made to specifications or clearly personalized;

d) the supply of goods that are likely to deteriorate or expire rapidly;

e) the supply of sealed goods that do not lend themselves to being returned for hygienic reasons or connected to health protection and have been opened after delivery;

f) the supply of goods which, after delivery, are inseparably mixed with other goods;

g) the supply of alcoholic beverages, the price of which was agreed at the time of the conclusion of the sales contract, whose delivery can take place only after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional;


h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of such visit, the professional provides services in addition to those specifically requested by the consumer or goods other than the spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such services or additional goods;

i) the supply of sealed audio or video recordings or sealed computer software that have been opened after delivery;

l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;

m) contracts concluded on the occasion of a public auction;

n) the provision of housing for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance;

o) the supply of digital content through non-material support if the execution started with the consumer's express agreement and with his acceptance of the fact that in such a case he would have lost the right of withdrawal.



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